FAQs

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Most Frequently Asked Question

For those in a rush with no time to register, we have an option of a guest-checkout. Having said that, we’d like to share a little secret with you – having an account with us will make you a part of our community, and will give you SO many benefits. Personalised product suggestions, anyone?
You can register with CuroCarte via Facebook, Google Plus, and Email – take your pick!
Just send us a screenshot of the error message, and your account ID at [email protected] We’ll take care of it after that!
The ‘Forgot Password?’ tab under the login box will tell you all that you need to do.
We respect originality. In fact, we revere it. All our products are sourced from around the planet – places that are responsible for introducing the particular art form, or places that have been practicing it for generations.
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Most Frequently Asked Question

No. We own every product we sell.
We don’t just sell what we buy . First, we carefully curate every product, and handpick those of the highest quality and aesthetic value. Then, we add our design inputs, accentuate the product, and even try a creative fusion of different art forms for aesthetic or utility purposes.
Not at all! We redesign a product only and only if the art form permits, in a way that keeps its originality intact.
The CC Collection is an assortment of products that have been exclusively designed by the CuroCarte design team. This collection is made up of branded products that bear the CC logo.
The product is a representative of all SKU units. While we try our best to match the look as much as possible, it may differ from what’s shown on the website, since the products are handmade.
Since the products are all handmade, some variations are bound to happen. Depending on the artform, these variations will range from small to significant.
Don’t worry. Every product sold by CuroCarte comes with its own detailed set of care instructions.
If something on our site has caught your fancy, you can save it by clicking on the heart-shaped icon on the top- right corner of the product image. Alternatively, you can also select the ‘add to wishlist’ button on the product image.
We’ll get in touch with you as soon as it’s back in stock!
Yes, but we customise only bulk orders. Possible customisation options are listed under product specifications for your convenience.
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Most Frequently Asked Question

First, choose all that you want and add it to your cart by clicking on the ‘add to cart’ button. Once you’ve selected all that you want, click on the check-out button for the next step.
Sure you can! Once your order is confirmed and dispatched, you’ll get regular updates and notifications of your order status. Alternatively, you can always check for updates in the ‘my order’ section.
You will receive a confirmation email and SMS as soon as your order has been placed.
No, we don’t accept orders over the phone. Just visit our website and order away!
Yes! Select the ‘send as gift’ option when you checkout, and we’ll take care of the rest.
No. However, we do send a personalised gift card with a gift order!
As per our policy, the maximum quantity that can be ordered is three.
In case your order exceeds Rs. 2 lakhs, we have to verify your PAN card details, which may take some time. Alternatively, it is possible that you may have accidentally entered incorrect payment details.
There’s no cause for concern, we will take care of the issue immediately. Just take a screenshot of your order and payment, and email it to us at [email protected]
The prices listed on CuroCarte may change depending on the ongoing promotional activities.
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Most Frequently Asked Question

We currently accept Cash on Delivery (COD), payments made through credit/debit cards, PayPal, and internet banking.
We don’t offer the COD service for orders exceeding Rs. 20,000. Alternatively, your postal code may not be eligible for COD.
Send us a screenshot of the error message on [email protected] and we’ll try to rectify the problem ASAP.
CuroCarte does not store any card details. We also hold the 128 bit SSL certification to ensure that you have maximum security.
Email us a screenshot immediately to [email protected] to resolve this issue.
Currently, we do not accept partial payments.
As per government regulations, it is mandatory to share your PAN card card details for order values exceeding Rs. 2 lakhs.
Your order value might be exceeding the credit/debit limit, thus causing your card to get rejected. You may have also entered incorrect card details, so rechecking those might solve the issue. If there is any other problem, you can send us a screenshot of it to [email protected]
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Most Frequently Asked Question

Depending on the current promotional activities, we do offer discounts and benefits from time to time!
Before making the payment, you can enter your coupon code and enjoy fantastic discount benefits!
We allow one discount coupon per order. Why finish all discount coupons on just one order, anyway?
No. A coupon can only be used on an item that is not already on discount.
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Most Frequently Asked Question

Just call our customer care on 1800-210-0006 and leave the rest to us!
Of course! We offer customisations on bulk orders.